Release Notes - October 15, 2023 - iPhone Missing Files

Download Missing Files

Description: If you've experienced issues with missing signatures and pictures on your iPhone, we've introduced a straightforward solution to retrieve those files. Here's how it works:

  1. Open the MySafety App on your iPhone.
  2. Navigate to the Settings section within the app.
  3. Look for the "Download Missing Files" button in the settings menu.
  4. Before initiating the download, ensure that you are connected to a Wi-Fi network.
  5. Please be aware that the download process may take some time, as the system checks all forms and documents for missing files.
  6. During the sync process, you won't be able to use the app, so please make sure the download is not time-sensitive.

This feature provides a user-friendly way to recover any missing signatures and pictures, ensuring a more complete and reliable experience within the MySafety App on your iPhone.

For further guidance on how to utilize any of these new features, please consult our documentation or get in touch with our support team at We're here to help you make the most of these enhancements.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.